STUDENT FAQ and SUPPORT (no login required - your answer will be emailed to you)
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
+1 512 696 1070
Knowledge base
Login
General Login Issues
3
Sign in Issues
My Courses I purchased are gone and dissappeared
Logging into Tracklink
General
FAQ
2
Module Shows Test in progress
Alex the AI is giving a wrong answer
Getting Started
4
Where are my courses?
Where do I start? I'm Lost.
General Sailing Knowledge Help
Affiliate Set Up
School and Instructor Management
12
Setting up links back to my school
I've set up a school but it is not listed
Quickly add a new student or friend to NauticEd
Instructors - assign student to your instructor profile
Become a Sailing Instructor With NauticEd
View all 12
Getting started with us
Your account
5
Changing account details
What does NauticEd stand for?
Should I have two accounts for my partner and I or 1?
I need more support
Unsubscribe from emails
Orders and refunds
Your order
1
Refunds
FAQs
Shipping FAQs
1
I ordered the RYA Day Skipper Course. How long will the delivery take?
Gifts and Promotion codes
Gifts
1
Gifts
Coupons
2
Promotion Codes - promocodes - using credit
How do I redeem credit that I have
Information collected
Privacy policy
0
Opt-out policy
0
Certification and Licensing SLC and ICC
Certifications
38
Sailing Certifications
Does a sailing certification qualify me for yacht chartering?
Sailing Endorsements
Where is my RYA Day Skipper theory passed certificate?
Can I add other certifications to my NauticEd sailing resume
View all 38
Sailing Licenses
39
Difference between a Sailing License and a Sailing Certificate
Sailing License: ICC or the SLC?
Do I Need a Sailing License to charter (rent) a boat?
Does the USCG 6 Pax or masters qualify me to charter?
Where can I get an SLC assessment and what is it?
View all 39
Ranks and Levels
11
Ranks and Levels and SLC License for Sailing
Qualified Days of Experience v s Total Days of Experience
Why did my level go down? Why does it not go up?
Must I start with the Crew Course?
My Logbook days are not increasing
View all 11
Accreditation
5
How does NauticEd compare with ASA or US Sailing or the RYA
By what Accreditation standard does NauticEd offer?
Does NauticEd accept ASA or US Sailing Certifications
Can I use an assessment from another Certifying body for my NauticEd assessment?
What is NASBLA?
Catamaran Endorsement
1
How does the Catamaran Endorsement and Catamaran Qualification work
Sailing Courses
RYA Day Skipper
10
Difference Between RYA Day Skipper Course and NauticEd Skipper Course
Where is my RYA Chart Plotter code
Must I pay to re-take the RYA Day Skipper exam if i fail?
Difference between RYA Day Skipper and NauticEd Bareboat Charter Master
Is the NauticEd RYA Day Skipper Course and official RYA course?
View all 10
Dinghy
1
Does NauticEd have dinghy sailing courses?
Sailing Courses
49
What Sailing Courses does NauticEd offer?
If I buy a course am I given credit when I buy a bundle?
Do you do a Catamaran Certification
Coastal Navigation Course. Where is the Chart?
Two Free Sailing Courses
View all 49
Logbook
logbook entries
25
How to make a logbook entry
Setting up a Vessel in your Logbook
Using TrackLink to make logbook entries
Can I use past history experience for my qualified days
Authentication of a Logbook entry
View all 25
Gaining Experience
1
How do I gain sailing experience?
Boating or Sailing Resume
4
I don't have a boating resume - do you have a blank one I can just fill out
How do I send my sailing resume to a yacht charter company or instructor
Bareboat Charter vs. a Skippered Charter
Why do I need a sailing resumé?
CrewMates
3
Why can my CrewMates not see my entires
My CrewMates have not received request emails
Adding Crewmates on Tracklink
Practical Training
Rubrics Based Assessments
5
Where are the Rubrics practical assessment documents for each Rank
What are Rubrics assessments?
Where can I do sailing training and assessments?
Crew Rubrics - On-the-water assessment, where are they?
Is there an App to perform assessments
Endorsements
11
Do I need a Catamaran Endorsement to rent a Catamaran?
Broad Skills Endorsements
Basic Skippering Skills Practical Endorsement
Near-Coastal Practical Endorsement
Basic Sailing Skills Practical Endorsement
View all 11
Practical Training and Assessment
6
Verified Practical Competency
A Provisional Restriction
Quality Rating your Instructor or Assessor - or changing your rating
Who is Master of the boat when instructing?
How long does training take?
View all 6
Badges
1
What are Badges?
Yacht Charter Sailing Vacations
Yacht Charter Dashboard
4
Can I see my past sailing vacation requests and bookings
How can I view my Sailing Vacation Bookings?
My Sailing Vacation Reservations
Why Use the NauticEd Sailing Vacation Agency
Yacht Charter Insurance
1
How does yacht charter Insurance work
NauticEd Paper Books
NauticEd Paper Books
1
NauticEd Paper Books
Mobile Apps
TrackLink
1
TrackLink App
Education
General Knowledge
1
IALA International Buoyage system - Red and Green buoys
Powerboating Courses
1
What Powerboat Courses are Available?
Help Desk Software
by Freshdesk
